INFO

PAYMENT 

  • All online orders are processed via Shopify. 
  • Shopify is quick and offers a high level of security while accepting all major credit cards and debit cards. 
  • Payments made through Shopify with a credit or debit card will process within a few minutes of payment.
  • You will receive an email receipt for your purchase once payment is complete. 

TAX

  • Sales tax is charged on orders shipped within California at the local tax rate.

 

SHIPPING

  • All orders are processed and shipped from our Venice, CA store within 2-3 business days after payment has been received and cleared. 
  • All orders are shipped using United States Postal Service Priority Mail. 
  • Typically orders will be delivered within 3-5 business days depending on destination. 
  • A tracking number will be included with your email receipt. 
  • If you require a signature for delivery please let us know in the “Special Instructions” box at checkout. 
  • It is important to note that a tracking number does not mean your package has shipped, it only means that your package has been processed and a shipping label has been created. 
  • Updated tracking information will be provided by the post office once your package has been received and scanned.
  • We ship ONLY within the 50 United States at this time.
  • Sorry, we do not ship internationally. 

 

LOST, STOLEN, OR DAMAGED PACKAGES

  • TRADESMEN Los Angeles is not responsible for lost, stolen, misplaced or damaged packages. 
  • Once the package has been released to the United States Postal Service we will not be responsible.
  • We suggest contacting the post office directly for more information or to file a claim. 

 

RETURNS AND EXCHANGES

In Store Policy

  • Returns are accepted for exchange or store credit ONLY within 10 days of purchase. 
  • Items must be in new, original, unworn and unwashed condition and with all tags and original packaging attached and with a copy of the receipt.  
  • All sales are considered final on discounted and marked down items and cannot be returned. 
  • Purchases made online can be retuned in our store following the above guidelines. Shipping charges will not be refunded.

On Line Policy

Returns

  • Returns are accepted within 14 days of receipt of purchase in new, original, unworn and unwashed condition and with all tags and original packaging attached. 
  • Returns will be inspected and processed within 5 days of receipt of goods in our store. 
  • Refunds will be issued in original form of payment. A store credit will be issued upon request. 
  • A copy of the refund receipt will be sent via email once the transaction is processed.  
  • Shipping charges will not be refunded. 
  • Return shipping is the responsibility of the customer. 
  • Please note that All sales are considered final on discounted and marked down items and cannot be returned. 

Exchanges

  • Exchanges are accepted within 14 days of receipt of purchase in new, original, unworn and unwashed condition and with all tags and original packaging attached. 
  • Exchanges will be inspected and processed within 5 days of receipt in our store.
  • If the item being exchanged is out of stock a refund will be issued. A store credit will be issued upon request. 
  • A copy of the refund or store credit receipt will be sent via email once the transaction is processed. 
  • Shipping charges will not be applied towards store credit or refunded. 
  • Return shipping is the responsibility of the customer.
  • Customer will be billed for shipping of exchanged item once it is processed. 
  • Please note that All sales are considered final on discounted and marked down items and cannot be exchanged. 

APPROVAL

  • All online returns and exchanges must be approved by TRADESMEN Los Angeles. 
  • Before shipping an item back, please send us an email at info@tradesmenlosangeles.com and let us know what is being returned and why. 
  • We will confirm the return or exchange and issue a return authorization number (RA#), via email. The RA# must be clearly written on the outside of the return package. 

TRADESMEN Los Angeles reserves the right to reject any return or exchange if it doesn’t meet the above requirements.